fry11 Privacy Policy: How We Handle Your Information
fry11 collects and uses your information only for the purposes described in this policy — managing your account, processing wallet transactions through bKash, Rocket, and Upay, and keeping your session secure. Access to our platform depends on your local law and eligible regions, and we handle your data in line with that same principle.
Account data protected
bKash, Rocket, Upay transactions covered
Session controls in your hands
Contact route published
POLICY SCOPE DETAILS
What This Privacy Policy Covers at fry11
This policy applies to every interaction you have with fry11 — from the moment you open the account registration page to each session you start on mobile or desktop. We collect the information you provide directly: your name, contact details, and the wallet identifiers you submit when you link a bKash, Rocket, or Upay account for transactions. We also collect data generated by your activity — pages visited, session duration, and device type — to keep the platform working correctly for your browser and connection. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete your wallet transaction; we do not pass full account profiles outside fry11 without your explicit action or a lawful requirement. Retention periods vary by data category. Transaction records tied to bKash, Rocket, or Upay payments are kept for the period required under applicable financial record rules. Account profile data is held while your account remains active and for a defined period after closure. You can request details about the retention schedule that applies to your records through the support route listed in this policy.
bKash
Rocket
Upay
Account wallet
Mobile access
Session data
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
Not every data interaction on or near fry11 falls under this policy. Understanding the boundary helps you know where to direct questions about your information. Four areas are described below: what we control directly, what sits outside our control, and how each connects to your account.
Account Access and Login
Data collected when you register, log in, or reset credentials is fully within this policy. This includes the email address, password hash, and device identifiers we store to authenticate your session and protect your account from unauthorised access.
Wallet Transactions
When you initiate a deposit or withdrawal through bKash, Rocket, or Upay, the transaction passes through that payment provider's own system. Their privacy terms govern data they hold. We only retain the reference ID and amount on our side for your account wallet record.
Site Content and Cookies
fry11 uses cookies and similar browser storage to maintain your session, remember display preferences, and measure which sections of the site you use. You can manage cookie settings through your browser, though disabling certain cookies may affect how the site loads on your device.
Third-Party Services
Links to external services or content from studios like Pragmatic Play or PG Soft operate under their own data terms. We do not control what those providers collect when their game client loads. Check each provider's published terms for details on data they process independently.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices about the data we hold on your account. None of these require a formal legal process to begin — you can start by reaching the support team through the contact route listed in this policy and stating clearly what you need. We aim to respond within the timeline shown in our published support documentation. If your account profile contains an error — a misspelled name, an outdated contact number, or a wallet reference that no longer applies — you can request a correction. We will verify your identity using the details already on your account before making any change, which protects you against unauthorised amendments. Where we hold data that is no longer necessary for your active account and no financial record rule requires us to keep it, you may request removal. We will confirm what can be removed immediately and what must be retained for compliance reasons before acting. Eligibility for each action may depend on your local law and the region from which you access fry11.
Review Your Records
Request a summary of the personal data held on your account. Contact support with your registered email and we will confirm what categories of data we hold and for how long each category is retained under our current schedule.
Correct Account Details
If any detail in your profile is inaccurate — contact number, wallet identifier, or name — raise a correction request through the support channel. Identity verification using your existing account credentials is required before any change is applied.
Ask a Policy Question
If something in this policy is unclear, you do not need to submit a formal request. Send a plain question to the support team with your account email. We will direct it to the right person and reply through the same channel you used.
Request Data Removal
You may ask us to remove data that is no longer needed for your active account. We will review what is subject to a retention obligation first, then confirm which records can be deleted and proceed accordingly within the timeframe stated in our support documentation.
CONTACT POLICY TEAM
How to Reach Us About This Policy
If your question is specifically about how fry11 handles your data — what we store, how long we keep it, or how to update your account details — use one of the contact routes below. These are the routes we have published on the site. We do not accept data requests through unverified channels, so always use the path that lets you identify yourself with your registered account email.
Account Support Chat
Open the support section from your signed-in account page and start a chat. Identify yourself with your registered email and describe your data or privacy question clearly so the agent can route it correctly.
Email Support Route
Send your request to the support email address listed in the Contact section of the site. Include your account email in the message body. This is the preferred route for written data requests that need a documented response.
Account Help Page
The Account Help section of the site lists step-by-step paths for common requests including profile corrections and wallet unlinking. Check there first — many routine data actions can be completed directly without contacting support.
HOW WE PROTECT DATA
Our Data Handling Standards and Commitments
Security and clarity around data handling are not optional features at fry11 — they are part of how the platform is built. Every section below describes a specific area of data practice: what we do, why, and where you can verify it from your own account. If any detail here conflicts with what you see in your account settings, contact support and we will clarify. Our practices apply across all access methods — mobile browser, desktop, and any future app release — and they cover the full range of account activity including session data, wallet linkages to bKash, Rocket, or Upay, and game-session records.
Cookie and Session Data
We use session cookies to keep you authenticated while you browse and to remember your display settings. Persistent cookies measure usage patterns so we can fix issues in the mobile browser flow. You can clear these through your device browser settings at any time without losing your account.
Account Security Measures
Passwords are stored as hashed values — we cannot read your password, only verify it. Login attempts from unrecognised devices trigger an additional verification step visible in your account security panel. If you notice activity you did not initiate, contact support immediately through the published chat or email route.
Data Retention Periods
Transaction records linked to bKash, Rocket, or Upay wallet payments are kept for the period required under applicable financial record rules. Profile data is retained while your account is open and for a set period after you close it. You can ask support for the exact retention schedule for your account category.
Policy Change Notification
When we update this policy in a material way, we post a notice in the site's account notification area before the change takes effect. Continuing to use the account after the notice period counts as acceptance. If you disagree with a change, contact support to discuss your options before the effective date.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
The questions below cover what Bangladesh account holders ask most often about data handling, rights, and how to act on this policy. If your question is not listed here, the support routes in this policy are the right place to send it.
What personal data does fry11 collect when I register an account?
We collect the details you enter on the registration form: name, email address, contact number, and any wallet identifier you provide for bKash, Rocket, or Upay. We also log the device type and IP address used at registration for security purposes. We do not collect payment card details.
How is my bKash or Rocket wallet data handled when I make a transaction?
Your wallet transaction passes through the relevant payment provider's system. We receive a transaction reference and the amount. We store that reference in your account wallet record for your own history and for our financial records. The full wallet credentials stay within the payment provider's system, not ours.
Can I ask fry11 to delete my account data?
Yes. Submit a removal request through the support email or account chat. We will confirm which data can be deleted immediately and which must be retained under financial record obligations. Transaction records tied to wallet payments have a mandatory retention period we must observe before deletion.
Does fry11 share my data with game studios like Pragmatic Play or PG Soft?
When a game from Pragmatic Play, PG Soft, or another studio loads in your session, that provider's client may process session-level data under their own terms. We do not pass your full account profile to studios. Check each provider's published data terms for details on what they collect independently during gameplay.
How will I know if the privacy policy changes?
We post a notice in your account notification area before any material policy change takes effect. The updated policy will show a revised effective date at the top. If you continue using your account after the notice period, that counts as acceptance of the updated terms.
Does access to fry11 and this privacy policy depend on where I am located?
Yes. Access to fry11 and the services described in this policy depends on your local law and eligible regions. We do not make eligibility determinations on your behalf. Check whether online gaming and associated account services are permitted under the laws that apply to you before registering or continuing to use the account.
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